COOKIE policy

When visiting our websites, information relating to the device you are using to browse, may be recorded in the device cookie files. This is subject to your selected preferences and can be modified at any time.

What is meant by the terms “cookies” or “trackers”?

Trackers can be stored or read, for example when visiting a website, a mobile application, installing or using software.
The term tracker may cover, in particular:

  • cookies and HTTP variables, which may pass through invisible pixels or web beacons;
  • "flash" cookies;
  • access to device information from APIs (LocalStorage, IndexedDB, advertising IDs such as IDFA or Android ID, GPS access, etc.),
  • any other identifier generated by software or operating system (serial number, MAC address, unique device identifier (IDFV), or any set of data that is used to calculate a unique fingerprint of the device (for example via a "fingerprinting" method).

For convenience, the term “cookies” will be used in this policy to cover all technologies.

Important information about consent

The storage or reading of certain cookies does not require your prior consent.

  • Either because they do not process any personal data about you,
  • or because they are strictly necessary for the provision of the service you are requesting.

Other types of cookies are only stored if you accept them.

What cookies do we use?

When you browse our sites, first-party cookies and third-party cookies may be installed on your devices.

  • First-party cookies are set on the domains you visit. These are cookies that are necessary for the operation of the site or that improve its browsing and interactivity. They are exclusively subject to the terms of this policy;

  • Third-party cookies are created, stored and used by partner companies on our behalf, for the purposes of improving the display functions of the site (operating cookies), audience measurement (analytics cookies), real-time sharing (sharing cookies) and improving advertising (advertising cookies). The issue and use of third-party cookies are subject to the “cookies” policies of these third parties.

We inform you of the purpose of the cookies of which we are aware and the means available to you to make choices with regard to these cookies.

We take the necessary steps to ensure the protection of your personal data, in particular by requesting the anonymisation of your IP address and by limiting the retention period of these cookies as much as possible, in accordance with the provisions of this policy.

4 types of cookies are stored on our websites:

  • Cookies strictly necessary for the operation of the site: these cookies are essential for your browsing on our websites. They allow you to maintain your connection to our sites and to secure it. Thanks to them, you can, for example, access your customer profile or ensure the items in your basket are saved. These cookies may use identifiers or Personal Data that you have previously entered and stored. Without these cookies, you may not be able to use the full functionality of our websites. We therefore advise against deleting them.

  • Functionality cookies: these cookies allow the site to function optimally. Their purpose is to ensure smooth and personalised browsing of our websites. They allow you to maintain your connection to our sites and to secure it. They are not essential for browsing but make it possible to optimise the operation of our websites, in particular the display of pages according to your preferences or your connectivity. You can object to them and delete them using your browser settings – however, your user experience may be degraded.

  • Performance cookies: these cookies allow us to understand the performance of our websites and the use made of them. These cookies aim to improve the interest and quality of our services by having access to statistics relating to the volumes of traffic and the use of our websites. They also aim to detect browsing problems that may arise and improve the performance and functionality of our websites.

    These cookies collect information about the pages you visit, including the number of pages viewed, the date and time, the number of visits, your activity on our websites, your frequency of return visits and in some cases, your IP address. They only process data relating to your browsing on our websites, which can be read on one of your subsequent visits.

    Some of these cookies may be stored on our behalf by our partners, and in particular the VTE company, as part of the calculation of energy savings premiums that may be carried out on our site.

  • Advertising cookies: these cookies are used to offer you our offers that are best suited to your interests when you visit other sites. They also make it possible to measure the effectiveness of our offers.

    The relevance of the advertising content displayed on your device can be optimised by associating the navigation information of your device on our websites with data provided from elsewhere (location information, etc.). Your refusal of these cookies has no impact on the use of our websites. Refusing them will not stop advertising, but it will be less relevant.

How long do we store cookies?

We take care to limit the retention period of cookies as much as possible, while offering you a personalised, high-quality service.

Type of cookie 

Cookies necessary for the operation of the site
Retention period 6 months

Functionality cookies
Retention period 6 months

Analytics cookies
Retention period 13 months

Sharing cookies
Retention period 6 months

Advertising cookies
Retention period 6 months.

Your cookie preferences

On your first visit to our site, you can accept the use of all categories of cookies or set your preferences.

How to configure your browser, smartphone and software components

Any settings you may select may modify your browsing on our websites as well as your conditions of access to certain services requiring the use of cookies.

You can allow or refuse the storage of cookies on your device and modify this setting at any time.

If you have accepted the storage of cookies in your browser, they are stored in a dedicated area of your device.

If you refuse the storage of cookies on your device or if you delete those that are stored there, you will no longer be able to benefit from certain features that are necessary for browsing areas of our websites. If necessary, we decline all responsibility for the consequences related to the degraded operation of our websites, resulting from the impossibility for us to save or consult the cookies necessary for their operation, that you have deleted or refused.

How to configure your browser

Most browsers accept cookies by default. However, you can decide to block these cookies or ask your browser to notify you when a site tries to install a cookie on your device.

Please refer to the help menu of your browser in order to set your cookie preferences. Below are the links to the cookie settings instructions for the main browsers:

How to configure your privacy settings on your smartphone

You can decide to reset your advertising ID and change the privacy settings of your smartphone.
To configure your privacy settings:

Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=da
Apple: https://support.apple.com/da-dk/HT201265

How to configure your analytics cookies settings

You can configure your browser to refuse third-party cookies by default. You can also decide to block only certain providers:
Google Adwords: Plug-ins are available to systematically block cookies.
YouronlineChoices tells you how to choose cookie preferences company by company:

https://www.youronlinechoices.com/uk/your-ad-choices
XITI: You can refuse cookies by default by logging into http://www.xiti.com/fr/optout.aspx
More generally, we invite you to consult the ”Vos traces” section of the CNIL-website: http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/